Stop-the-Scroll Bot

The Challenge

An emergency services business was losing 60% of inbound enquiries to response time delay. When someone messaged on WhatsApp at 11pm, they'd get a reply the next morning — by which point they'd already booked with a competitor. Their enquiry-to-booking conversion rate was stuck at 12%.

The Solution

Keystone deployed a WhatsApp AI orchestration layer: instant AI response to every enquiry, triage logic to qualify urgency, and direct calendar booking integration. Enquiries that previously disappeared overnight now converted automatically — while the team slept.

• ✓ Instant AI response — every enquiry answered within 30 seconds
• ✓ Urgency triage — critical cases escalated immediately, non-urgent routed to calendar
• ✓ Calendar integration — booking confirmed without human intervention
• ✓ Full conversation log — team always has context when they follow up

The Result

Conversion rate moved from 12% to 52% within 30 days — a 40 percentage point gain. Average response time dropped from 12 hours to 30 seconds. The AI now handles 73% of initial enquiries end-to-end without human involvement.