Help customers take the next step while your team is busy doing the work.
Give website visitors an approved answer, collect the context a person needs and hand the enquiry to somebody who owns the reply.
The website explains the service, but the same questions still arrive by message, phone or missed enquiry.
Your team repeats routine answers and reconstructs the visitor’s context before a useful conversation can begin.
An answer bank built from approved business information.
Handoff rules for uncertainty, urgency, complaints and customer commitments.
An enquiry route into the agreed inbox or CRM with source context attached.
- A visitor asks
A customer asks about the service, area, preparation, availability or next step.
- Use approved information
The assistant answers only from the material and boundaries the business has reviewed.
- Know when to stop
Uncertain, sensitive, urgent or bespoke questions go to a person with the conversation context attached.
- Capture useful context
With consent, the enquiry keeps the question, contact route, service and source page together.
- Give someone ownership
The team receives a useful brief and a visible next action for a personal reply.
The assistant helps with the first question and makes the human conversation easier to continue.
Visitors can ask in their own words. If the answer is covered, they receive it. If the question needs judgement, the assistant gathers the useful details and explains that a person will take over.
Approved services, areas, preparation, policies and next-step information.
The visitor’s question, preferred reply route, service context and consent.
Pricing decisions, complaints, sensitive requests, urgency and anything outside the answer bank.
A useful front desk needs good source material and somebody responsible for the replies.
This fits a service business with recurring website questions, a known enquiry route and an owner who can approve the answer bank. It is a poor fit when the assistant would need to invent prices, diagnose regulated problems or make commitments nobody has approved.
Open setup and handoff detail
Before launch
- 01Review source pages and common questions.
- 02Approve answers, refusals and handoff triggers.
- 03Exercise ordinary, uncertain and awkward questions.
After launch
- 01Inspect conversations for missing or weak answers.
- 02Keep customer-facing commitments with a person.
- 03Update the answer bank when the business changes.
What should you know before discussing the setup?
What can the AI Front Desk answer?
It can answer routine questions covered by material you have approved, such as services, areas, preparation, opening information and the next enquiry step. The exact answer set is agreed during setup.
What happens when the answer is uncertain?
The assistant stops and hands the question to a person with the conversation context attached. It does not invent a quote, availability, policy or promise.
Can it send enquiries into our CRM or inbox?
That can be included when the destination, fields, consent and ownership rules are agreed. The first conversation identifies the smallest useful handoff for your current setup.
Does it replace our team?
It handles the first layer of routine questions and context capture. Your team keeps responsibility for sensitive questions, judgement, commitments and customer follow-up.
What does it cost?
Keystone scopes the answer set, handoff and integrations before giving a written price. No public introductory price is shown until its scope and terms have been approved.
Show us the questions customers repeat and what should happen when a person needs to take over.
The form keeps the AI Front Desk context attached. A person reviews the brief before any follow-up.
Discuss your front desk