AI Phone Answering Open service
Voice AI setup, call prompts, calendar or CRM route, and call recordings where appropriate.
GBP 750-3,000
AI phone answering
Give callers a useful first answer when you cannot pick up.
For some businesses, the biggest leak is not the website. It is the call that arrives while the owner is working, driving, serving a customer, or closed.
Keystone treats AI phone answering as part of the front desk: answer, qualify, record useful notes, and hand off safely. KS-027 from £297 setup + £197/mo (200 UK min included, then £0.10/min).
Free first step
Keystone checks whether voice AI, website chat, overflow cover, or CRM is the right first layer.
AI phone is powerful, but it should only be added where the call flow, handoff rule, escalation route, and data handling are clear.
Keystone route
The offer stays simple, then the build is scoped properly.
These are the services Keystone is most likely to use for this lane. The fit check chooses the narrow first move before a proposal is written.
Out-of-Hours Overflow Cover Open service
A smaller cover route for evenings, weekends, holidays, and callback queues.
GBP 500-1,800
AI Website Receptionist Open service
Website AI Front Desk when visitors ask questions before calling or booking.
Pilot: GBP 249 setup + GBP 79/mo; Core: GBP 497 setup + GBP 197/mo; Plus: GBP 997 setup + GBP 397/mo
CRM / Lead Pipeline Setup Open service
The lead pipeline behind phone calls, notes, status, and follow-up tasks.
GBP 1,000-7,500
How Keystone sells it
Plain customer language first, system detail second.
The page should help the owner recognise the problem quickly. Keystone can explain tools, integrations, and implementation detail once the commercial route is clear.
Keep calls short and useful
The voice agent should collect the next-action details, not trap callers in a long script.
Escalate clearly
Human requests, urgent issues, complaints, sensitive topics, and unknown cases need a safe handoff.
Connect to the lead route
A call is only useful if the business receives a clean summary and follow-up action.
About 18% below the SMB median
Dialzara Pro at $99/mo + $0.45/min overage ($0.45×500 calls=£175+/mo extra for moderate volume = ~$274/mo). PATLive Standard at $460 + $2.20/min. Keystone KS-027 at £197/mo flat with 200 UK min included, then £0.10/min — predictable cost for high-volume callers.
Free fit check
Send the messy version and Keystone will name the first useful move.
No payment is taken from this form. Keystone will review the situation manually and reply with the route that makes the most sense.