AI Front Desk / website receptionist
Keystone adds a managed website receptionist that answers from your approved knowledge, captures warm enquiries with consent, and routes anything uncertain to a human instead of guessing.
Built around a 7-day launch path, 20-prompt QA, written approval before go-live, 14-day shadow review, and a 30-day performance report.
Related routes
Built around real buyer questions
The pilot should feel useful to a normal business owner immediately. These are the customer situations Keystone designs the first answer bank and handoff route around.
Yes. It can answer approved FAQs about services, price guidance, preparation, location, opening times, and the best next step.
Best first setup: web chat assistant with optional booking link.Yes. The web assistant can capture the job type, location, urgency, contact route, and notes so the owner gets a warmer callback.
Best first setup: AI Front Desk plus lead capture and CRM alert.Yes. It can explain the offer in plain English, ask one or two fit questions, and invite the visitor to request a human follow-up.
Best first setup: approved answer bank plus fit-check handoff.Yes. The pilot adds the first answer layer to the existing site, then uses real visitor questions to decide what should improve next.
Best first setup: Pilot from GBP 249 + GBP 79/mo for 60 days, or Core at GBP 497 + GBP 197/mo.Try the AI Front Desk
This is not just a demo box. Keystone uses this assistant as its own front desk: it answers from approved information, keeps clear limits, and can take details for human follow-up.
Passive website, repeated FAQs, delayed replies, unclear handoff route, or visitors needing reassurance before enquiring.
For businesses that want practical AI or workflow support with clear guardrails and human handoff.
Keystone will identify what your AI Front Desk should answer, capture, refuse, and hand off before anything is built.
Where the front desk helps
The best first version is deliberately constrained: answer repeat questions, help the visitor choose the right next step, and capture contact details with permission when they are ready.
Visitors arrive outside working hours and only see a passive form or phone number.
Customers ask the same service, area, price, or process questions before enquiring.
The owner needs better context before calling back or replying.
The business wants a lower-friction first step before a rebuild, full CRM, WhatsApp setup, booking system, or AI phone route.
Sensitive, urgent, complaint, legal, medical, or safety questions need a human handoff.
Problems this route helps people find
Add a 24/7 AI Front Desk to an existing website so visitors can ask normal questions first, then choose the right next step: leave details, book, message, call, or request human review. Keystone starts with evidence, captures the lead in CRM, and routes the next commercial step.
Free AI Front Desk Fit Check
Keystone will identify what your AI Front Desk should answer, capture, refuse, and hand off before anything is built.
24/7 AI Front Desk
A good AI Front Desk should make the first conversation easier without putting a pushy black box between the visitor and the business.
Answers come from approved service, FAQ, policy, pricing, area, and process content. If it is not in the knowledge base, the assistant should not invent it.
Visitors can keep asking questions. The handoff form appears only when they choose to leave details.
When configured, the assistant can show booking, WhatsApp, SMS, phone, AI phone, lead form, or human-review actions.
Anything uncertain, unsafe, sensitive, urgent, or high-value goes to a person instead of a made-up answer.
AI Front Desk in action
Keystone's own website assistant shows the behaviour clients get first: approved answers, consent-based lead capture, refusal rules, and a human follow-up route. The build launches only after answer approval and 20-prompt QA, then transcripts are reviewed during the 14-day shadow period.
The assistant gives visitors an immediate route to ask questions once intake, answer approval, embed setup, and launch QA are complete.
Answers are trained from services, areas, pricing guidance, FAQs, process notes, and approved tone. If it is not approved, it should not be claimed.
When someone is interested, the assistant collects permission, contact route, service needed, location, urgency, and notes for human follow-up.
The assistant refuses unsupported claims, avoids invented prices, and sends sensitive, urgent, or uncertain cases to a person.
What Keystone builds
The build includes question mapping, answer-bank preparation, assistant configuration, refusal rules, website embed, consent-based handoff, 20-prompt testing, written approval, a 14-day shadow review, and a 30-day performance report. Booking, WhatsApp, SMS, AI phone, and deeper CRM integrations can be layered in once the first route is working.
AI Front Desk
Approved answer bank
Conversation guardrails
Consent-based handoff
Booking/message/call actions
Human-review route
CRM/email alert
14-day shadow review
30-day performance report
Typical service options
These tiers explain common scopes. Keystone confirms fit, timing, and the sensible order after understanding the business properly.
Case-study pilot: GBP 249 setup plus GBP 79/month for the first 60 days, then GBP 197/month if you continue.
Early fit clients willing to approve the knowledge base, share transcript learning, and help create proof.
Standard KS-016 build: GBP 497 setup plus GBP 197/month for managed tuning, support, and reporting.
Small businesses with an existing website, repeat FAQs, and delayed or inconsistent enquiry handling.
Expanded KS-016 build: GBP 997 setup plus GBP 397/month when the front desk needs deeper routing and one custom integration.
Teams that want the website receptionist to connect cleanly into a wider enquiry or operator system.
Shape the possible project
Add-ons show what might be useful, but Keystone will help decide what belongs in the first proposal after the free chat.
What is not promised
Keystone keeps the route practical: diagnose first, scope honestly, and avoid claims that depend on market, owner follow-through, Google, or customer behaviour.
Straight answers
Straight answers before you book, so scope, fit, limits, and next steps feel clear before a proposal.
No. The AI Front Desk should answer first and let visitors keep chatting. It only collects details when the visitor chooses a human follow-up or the question clearly needs a person.
AI is not useful when the offer is unclear, the website content is thin, the handoff is missing, or the business wants it to make decisions it should not make. In those cases Keystone should recommend a website, lead capture, or diagnosis route first.
No in the pilot. It answers questions, captures details only when the visitor chooses follow-up, and alerts the business. Customer follow-up stays human-approved unless a specific safe workflow is agreed and tested.
Only with approved guide pricing or handoff language. It should not invent quotes, discounts, guarantees, or availability.
Yes. Keystone's own website assistant routes captured enquiries into Keystone CRM. Client pilots start with CRM/email lead handoff, then add deeper integrations only when needed.
Yes, as configured routes. The first version can show approved booking, WhatsApp, SMS, phone, or AI-phone actions. Real calendar availability, WhatsApp/SMS inboxes, and voice AI setup are separate paid upgrades because they need provider setup and testing.
There is a basic human-review loop: a visitor can request a person and Keystone can reply back into the chat. A full multi-agent live chat inbox with online presence, routing, and notifications is a higher-tier upgrade.
The standard promise is 7 days to launch after complete intake and approved answers, followed by a 14-day shadow review. A smaller pilot can move faster only when content, access, and approval are already clean.
The service pack, delivery process, QA, DPA, and reporting are production-ready. Named public case studies and the 90-second Loom proof asset are still being collected, so the pilot is positioned honestly as proof-building where relevant.
Core targets include faster first response, useful answer coverage, safe escalation, consented enquiry capture, transcript quality, and a 30-day report that decides whether to keep, tune, or expand the front desk.
KS-016 is not priced per minute. Pilot is designed around up to 250 conversations/month, Core around up to 750 conversations/month, and Plus around up to 2,000 conversations/month. If usage is consistently above the selected tier, Keystone reviews the plan rather than adding surprise overage.
Extra custom integrations, regulated-advice workflows, live human chat teams, custom software, multi-brand builds, or unusually high conversation volume are scoped separately. Additional integration routes usually start from GBP 500.
